Half Moon Etching LLC Return Policy.
Returns on custom, handmade products that have had different customization options, including any configurations, inscriptions, or designs (such as engravings, stamps, monograms, embroidery, embossing, etching or carving) are as follows:
- You must notify the third-party seller within 14 days of receipt if damaged.
- Due to personal configuration, inscription, or design on these products, the third-party seller is not required to accept returns or exchanges unless the products are damaged or defective upon arrival.
- If there is a misspelling or error in the configuration, inscription, or design due to a mistake by the third-party seller, you may return the item unless you approved the artwork.
- All product packaging (such as boxes) and if applicable; certificates of authenticity, grading, and appraisal must be returned with the item. Products without all applicable tags are not acceptable for return.